Novel Coronavirus (COVID-19)

The Port Arthur Historic Site Management Authority (PAHSMA) is continuing to closely monitor the impacts and spread of the novel coronavirus (COVID-19).

We are open and offering tours daily from 10:00am – 4:00pm.

Your safety is our priority and we are taking every precaution to ensure our site is COVID Safe.  We are an accredited COVID Clean practicing business.

We encourage you to book your tickets online prior to your visit. This will not only ensure your entry to the site and tours at your preferred times, but will also help us to maintain a safe environment and contact you should there be a need.  

If you have an enquiry please contact us.

We are implementing COVID-Safe Plans which include:

  • Increased cleaning and sanitising of high-touch surfaces and spaces and tables using fresh cleaning cloths and disinfectants that are effective against the coronavirus.
  • Managing the number of people in any one indoor space to adhere to social distancing guidelines.
  • Reducing the number of people in any one tour group and offering self-guided tour options.
  • Ensuring our staff exercise due diligence with best practice personal hygiene
  • Ensuring the use and availability of hand-sanitiser, gloves and other personal protective equipment.
  • Keeping our visitors informed. We are committed to supporting public health authorities with any identified cases or concerns of potential transmission in the community and believe that transparency is key to everyone’s safety.
  • Keeping our staff informed on the latest developments about COVID-19 and supporting any of our people who need to self-isolate. 

Conditions of entry

For your safety and that of others, you may be asked to leave if you:

  • are experiencing any flu-like symptoms (sore throat, runny nose, persistent cough, shortness of breath, fever);
  • have been in close contact with a person who has tested positive for COVID-19 (during the period of time in which the virus is contagious);
  • are awaiting the results of a test for COVID-19;
  • reside with anyone who is awaiting the results of a test for COVID-19;
  • have returned from international travel and failed to observe the government requirement to quarantine for 14 days.

In choosing to visit our site, you agree to the following requirements to:

  • leave the site immediately if you become unwell, after notifying a staff member;
  • at all times, maintain social distancing measures (as per the current Tasmanian Government guidelines) with respect to other visitors and staff;
  • maintain good personal hygiene by washing your hands regularly and thoroughly and/or using hand sanitiser;
  • maintain good respiratory hygiene by coughing or sneezing into your elbow or a tissue, and then disposing of tissues immediately and appropriately;
  • provide us with the name and contact details of yourself and your travelling party; and consent to PAHSMA providing this information to the Tasmanian Department of Health or any other third-party government department, as required to enable contact tracing procedures;
  • acknowledge that you may be asked to wait, or be refused entry* in the event that the site has reached its total capacity under Tasmanian Government social distancing requirements;
  • respond accurately to the following questions if asked by staff:
    • Are you or anyone you live with currently undergoing testing or awaiting results for the COVID-19 virus?
    • Have you or anyone you live with tested positive for the COVID-19 virus and have not been medically cleared as non-contagious?
    • Do you have any flu-like symptoms (sore throat, runny nose, persistent cough, shortness of breath, fever)?
  • acknowledge the right of PAHSMA to refuse entry or request your departure from our sites at any time and for any reason;
  • at all times, treat staff and other visitors with respect.

Refunds during COVID-19 Pandemic

A full refund of your ticket purchase will be made if:

  • border restrictions or other government policy relevant to your origin of travel directly impacts your capacity to visit Port Arthur Historic Site or Cascades Female Factory. Please check the Tasmanian Government’s advice on border restrictions / travelling to Tasmania before booking;
  • you are diagnosed with COVID-19 prior to your departure date; or are feeling unwell with any symptom(s) consistent with COVID-19, including any flu or cold-like symptom(s); or
  • you are directed to self-isolate due to a close, casual or secondary contact with a known or suspected case of COVID-19.

For the latest advice, information and resources about coronavirus, go to the Tasmanian Government Department of Health website https://www.coronavirus.tas.gov.au/.

For general information about coronavirus, including the national response, call the National Coronavirus Information Line on 1800 020 080 (24 hours, 7 days). If you require translating or interpreting services, call 131 450.