Customer Service Charter
Our Customer Service Charter is currently under review and will be updated shortly. If you have any questions or concerns please email governanceandcompliance@portarthur.org.au
PAHSMA remains committed to providing high-quality visitor experiences and managing feedback and complaints in a fair, timely and transparent manner.
Customer Feedback
PAHSMA welcomes customer feedback and suggestions for improvement. This feedback can be directed to:
Phone: 1800 659 101
Email: reservations@portarthur.org.au
Mail: Port Arthur Historic Site Management Authority, 6973 Arthur Highway, PORT ARTHUR TAS 7182
If you are not satisfied with the resolution of your feedback, please write to our Director of Tourism Operations who will investigate further.
Director of Tourism Operations
Port Arthur Historic Site Management Authority
6973 Arthur Highway
PORT ARTHUR
TAS 7182
