If you have queries not answered here in our Frequently Asked Questions, please contact our Ticketing Counter staff or phone 1800 659 101 (a free call from within Australia).
What do I need to wear?
Warm and comfortable clothing, with sturdy footwear. We do not recommend open shoes or high heels – you’ll be walking on gravel paths in the dark. Umbrellas are not allowed on Ghost Tours, they can be dangerously pointy in the dark, so bring a rain coat if the weather is looking wet (ponchos are sold at the ticketing counter). Keep in mind around 50% of the tour is outdoors.
Are Ghost Tours suitable for children?
This depends on the age and ‘stage’ of your children. Ghost Tours are popular with older children. If your child is very young, very active or tends to suffer with nightmares, then Ghost Tours may not be suitable. If your child is disruptive to the tour, your guide will request that you leave the tour.
Is the Ghost Tour scary?
The Ghost Tour is based around storytelling, with no special effects used, however the atmosphere of Port Arthur after dark lends itself to a spooky setting, and your guide may startle you at times.
What happens if I need to leave the tour early?
Please speak to your guide and they will arrange for you to return to the entrance of the site safely.
Is the Ghost Tour suitable for disabled/wheelchairs?
Prior to joining the Ghost Tour visitors with restricted mobility should speak to our staff, who will be able to provide advice on the suitability of the tour . Ghost Tours pose significant challenges for anyone with mobility restrictions. The tours involve around two kilometres of walking, often in very low light levels, uneven terrain and numerous steps. Unfortunately only around one third of the Ghost Tour is accessible by wheelchair.
Are cameras allowed on Ghost Tours?
Cameras are permitted on the tour for still photography only, and you guide will give direction as to when and how they can be used. Flash photography has a big impact on the entire tour group, so please show consideration for others in your camera use. Filming the Ghost Tour is not permitted.
Can I smoke on a Ghost Tour?
No. Smoking is not permitted on Ghost Tours, or anywhere within the Port Arthur Historic Site. There is a designated smoking area outside the Visitor Centre in the car park.
Is alcohol permitted on Ghost Tours?
No. Alcohol is not permitted on Ghost Tours and people who are under the influence of alcohol are not permitted on the tours. Visitors suspected of being incapable of completing the tour due to the affects of alcohol will be escorted back to the entrance of the Site.
Are tickets refundable?
No. Tickets are not refundable. Please refer to our Conditions of Sale.
What happens if it rains?
Tours go ahead, please bring a raincoat – not an umbrella.
How long does the Ghost Tour last?
About 90 minutes duration.
Are Ghost Tours different from the guided day tours?
Yes they are. Daytime history, night-time mystery.
Are we allowed to camp in the car-park overnight?
Strictly no one is allowed to stay overnight in the car-park. The boom gates are locked and if anyone remains in the car-park they will not be able to leave until the gates are unlocked the next morning. This poses a major risk in case of bush fire (unable to escape) a medical or other emergency.
Where do Ghost Tours start from?
During the redevelopment of the Port Arthur Visitor Centre, Ghost Tours will continue to operate departing from the Asylum building rather than the Visitor Centre. On arrival guests will be escorted from the ticketing concourse to the Asylum for refreshments or a light dinner before their ghost tour. We would therefore like to recommend that our guests plan to arrive 30 minutes prior to their tour departure time.
Is there only one Ghost Tour?
Because Ghost Tours are so popular, several tours operate every night. At busy times of the year, tours may take different routes. Please check your tour time carefully, and arrive at the Visitor Centre at least 15-30 mins prior to your departure time.
Do I need to book in advance?
Yes. Booking is essential as Ghost Tours are very popular. We cannot guarantee a place on our tours for visitors who have not booked ahead.