Customer Service Charter

Visitors may expect a consistently high level of customer service at the Port Arthur Historic Sites.

The Customer Service Charter details the standard of customer service we provide and details of how to make an inquiry or complaint if you believe we have not met the standard.

Our Vision

The Port Arthur Historic Site Management Authority is globally-recognised for excellence in telling the Australian convict story through outstanding conservation and tourism experiences.

Our Statement of Purpose

To conserve and enhance the heritage values of our World Heritage convict sites and to share the stories of these places and the people connected to them.

Our Values

Unity: We work as one to achieve PAHSMA’s Purpose.
Accountability: We hold ourselves, and each other, accountable for our actions and behaviours.
People Matter: We acknowledge and show respect to our people – past, present and future.
Passion and Pride: We are committed to being world class.

Customer feedback and complaints

PAHSMA welcomes customer feedback and suggestions for improvement. This feedback can be directed to:

Phone: 1800 659 101
Email: reservations@portarthur.org.au
Mail: Port Arthur Historic Site Management Authority, Port Arthur TAS 7182
Website: portarthur.org.au

If you are not satisfied with the resolution of the complaint, please write to our CEO who will investigate further.

Chief Executive Officer
Port Arthur Historic Site Management Authority
Port Arthur TAS 7182