Port Arthur Visitor Centre Upgrade

It’s happening!  A major redevelopment of the Port Arthur Visitor Centre will kick off in the coming months.

The redevelopment project has been triggered by our need to cope with our ever-growing visitor numbers (we know this is a great ‘problem’ to have). The newly designed extension and refurbishment will enhance our visitor experience and improve working space for our staff. The redevelopment is planned to commence in January 2017, with a completion date set for December 2017. The construction will be staged to ensure minimum disruption to our visitors and staff.


The building currently houses various tourism operation functions ranging from ticketing and retail to food and refreshment for the more than 300,000 tourists who visit annually.

There has been little change to the tourism building facilities at the Port Arthur Historic Site since the Visitor Centre opened on 18 March 1999.  In the 17 year period since development of the facility, with the exception of Global Financial Crises (2009-2012) and their impact on both domestic and international travel, visitation to the site has grown exponentially.

Visitor Numbers

Port Arthur Visitor Numbers between 1998-2016

While the current Visitor Centre has served us admirably, the building building no-longer meets its key functions as the site’s entry and exit point, retail facility and food service outlet.

A period of broad consultation has highlighted the following:

  • the Visitor Centre plays a critical role in management of visitors and commercial operations;
  • there is significant dysfunction, congestion, and confusion for visitors at the site entry point due to the building’s capacity limit;
  • staff requirements have outgrown the capacity of the building;
  • that redevelopment will be responsive and sensitive to the site’s conservation principles while addressing the needs of the Port Arthur Historic Site Management Authority’s (PAHSMA) tourism objectives.

The Project

Visitor Centre design

3D rendering of the proposed Visitor Centre extension.

In 2015 Grant funding was received from the Australian Government to support a master-planning exercise. This engagement was awarded to HPA Projects and Hobart based architects Rosevear Stephenson.  In April 2016 the PAHSMA Board adopted a preferred design for a redevelopment of the existing Visitor Centre. The design, intended to address a lifecycle of 15-20 years (based on current visitation statistics) sees an extension of the existing facility together with large scale remodelling of the interior and exterior of the existing facility.

Visitor Centre design

3D rendering of the proposed Visitor Centre extension.

In order to do this large scale redevelopment within a World Heritage Listed site, considerable modelling as well as a detailed Heritage Impact Assessment (carried out by Mackay Strategic) have been carried out to address all of the local and national heritage legislation.

Once the planning is complete, construction is anticipated to commence in January 2017 for completion prior to the 2017 summer. The project is to be programmed to constrain the major period of disruption to the winter months. The site will remain open throughout the duration of the construction period, with disrupted services being accommodated through alternate means. The project will see a new look dining experience for both cafeteria and bistro offerings and updated interpretation and gallery space to better present the amazing stories that lie beyond the doors of the Visitor Centre building.

VC Project rear Nth

3D rendering of the proposed Visitor Centre extension.